Do you have a complaint about our products or services? We promise that we will do everything to solve this. We appreciate it very much if you tell us about your complaint in an email. Please send your email to email@example.com.
Does this not lead to a solution, than it is possible to ask Stichting Webwinkelkeur for mediation. From February 15, 2016 it is for EU consumers also possible to report complaints at the ODR platform by the European Commission . If your complaint is not handled elsewhere, you are free to file your complaint using the EU platform.